Company Policy

Effective date: 15 July 2026

This company policy applies to appointments and services provided by JC Hairdressing at 7 Dolomiet Place, Jukskei Park, Randburg, 2188. It works with the Terms & Booking Policy and Privacy Policy.

New-client offer

The only current promotional offer is 20% off a new client’s first visit. Eligibility is checked against the booking contact’s account and booking email. A confirmed, completed or no-show appointment, or an active pending request already carrying the offer, makes the contact ineligible. In a group cart, the saving applies only to services explicitly booked for “Me”; named guest services remain at their normal price. A guest may use the offer later by booking through their own eligible account. The offer is automatic and cannot be combined with another promotion.

Pensioner-rate appointments

Ladies’ and gents’ pensioner-rate haircuts are for clients over 60 and are available on Tuesdays, Wednesdays and Thursdays only. The website and server will not accept these items on Friday or Saturday. Valid identification may be requested. A standard haircut remains available on other working days.

Booking carts, guests and timing

A booking cart may combine multiple services or include more than one person. One contact person manages the group and is responsible for providing accurate guest names, service choices and any guest email supplied for an invitation. A guest email is optional and must only be supplied with that person’s knowledge. An invited guest can claim only their own service and preparation record; the booking contact continues to manage the group. The whole cart reserves a continuous block in Jade’s diary. Every cart item remains subject to approval, hair-safety assessment and sufficient salon time.

If one person in a group is late, the remaining services may need to be shortened, reordered or rescheduled so later clients are not unfairly delayed. Changes are discussed before work begins.

Prices and hair length

Where product quantity or working time changes materially with hair length, the booking menu shows short, medium and long prices. Short means above the shoulders; medium touches the shoulders but does not fall below the collarbone; long falls below the collarbone. Very dense hair, extensions, corrective work or a materially different starting condition may require a revised service plan, but Jade will explain and agree any change before proceeding.

Arrival, children and accompanying guests

Please arrive on time and with the hair prepared as described in the booking guidance. Children must be booked by a parent or legal guardian. Space is limited, so accompanying guests who are not receiving a service should be kept to a practical minimum.

Colour and chemical-service safety

Clients must disclose box dye, henna, bleach, smoothing treatments, allergies, scalp concerns and previous reactions. Jade may require a patch or strand test, recommend a staged result, alter the technique or decline a service where hair or skin safety could be compromised.

Payments, cancellations and conduct

Payment is due directly to JC Hairdressing after the service unless agreed otherwise. Cancellations should be made through the client account more than 12 hours before the appointment; inside 12 hours, contact Jade directly. Respectful conduct is required. JC Hairdressing may refuse abusive, unsafe or repeatedly speculative bookings.

Questions

Ask through the in-app concierge, email info@jchairdressing.com, or contact Jade on +27 61 520 6526.