Terms & Booking Policy

Last updated: 15 July 2026

These terms apply to the JC Hairdressing website, client account, booking requests and salon services provided by Jade at 7 Dolomiet Place, Jukskei Park, Randburg, 2188. They should be read with our Company Policy and Privacy Policy.

Booking requests and confirmation

Submitting a time online creates a booking request, not a confirmed appointment. The request becomes confirmed only when Jade approves it and you receive confirmation. Availability is rechecked when a request is saved. If a time is no longer available, you will be asked to choose another.

Clients must provide accurate contact and service information. The client account holder is responsible for activity performed through their emailed sign-in code and should not share it. A person adding a guest email confirms that they are authorised to use it for the booking invitation. The guest must sign in with that same email to claim their private service record and may delete or disconnect their account without cancelling the group booking.

A cart containing multiple services or people is saved as one grouped booking request with separate service records. One contact manages the request. Confirmation, decline or cancellation may apply to the whole group so that the continuous diary block remains consistent.

Prices and service options

The website shows the price for the named service or the exact hair-length or coverage option selected during booking. Consultation-only services are clearly marked. If Jade’s professional assessment shows that a materially different service is needed for the requested result or for hair safety, Jade will explain the recommendation, timing and price before proceeding. You may decline the changed service.

The 20% new-client offer is applied automatically only where the booking contact has no confirmed, completed or no-show appointment and no active pending request already carrying the offer. In a multi-person cart it applies only to services marked for “Me”; named guest services remain at full price so each guest can establish and use their own eligibility fairly. It cannot be combined with another offer. Pensioner-rate services are restricted to Tuesday, Wednesday and Thursday and may require proof that the person receiving the service is over 60.

Timing and calendar availability

Displayed service times are practical estimates and include configurable space between clients in Jade’s diary. Google Calendar blocks and salon appointments remove time from online availability, but clients never receive the title, notes, attendees or reason for another calendar event.

Cancellations and late changes

You may cancel through your account until 12 hours before the appointment. For changes or cancellations inside 12 hours, contact Jade directly as soon as possible. The current app does not automatically charge a cancellation or no-show fee. JC Hairdressing may decline repeated speculative bookings, abusive use or repeated no-shows, acting reasonably and after communicating with the client.

Hair history, results and safety

Please disclose relevant colour, bleach, henna, smoothing, medication-related sensitivity, allergy, scalp concern or prior reaction information before a service. Hair colour and chemical outcomes depend on the current condition and history of the hair; reference images are goals, not guarantees of an identical result. Jade may recommend a strand or sensitivity test, a staged plan, an alternative service or refusal of a service where reasonably necessary for safety or hair integrity.

Hair Compass is a planning tool, not medical advice, a diagnosis or a guarantee of suitability. Seek an appropriate health professional for medical or scalp conditions.

The Hair Passport, consultation forms and Colour Journey guidance help Jade prepare but do not replace an in-person assessment. Clients must update material changes and answer safety-history questions honestly. A recorded “passed” patch-test status reduces uncertainty for the tested product and time but cannot guarantee that no reaction will occur.

Cancellation list and maintenance reminders

Joining the cancellation list does not reserve an appointment. A matching opening may be offered to one client at a time, remains subject to live availability and is secured only after a valid booking request is saved. Preferences expire at the end of the chosen date range and may be withdrawn in the client account.

Aftercare and maintenance dates are practical guidance based on the service and Jade’s recommendation, not a guarantee of how hair will respond. Maintenance reminders are sent only if the client actively opts in and can be turned off at any time in the Hair Passport.

Children

A parent or legal guardian must book for a child and authorise any child photo upload or chemical service. Jade may decline a service if the necessary authority or safe cooperation is not present.

Photos and client content

You must have the right to upload a reference image. An uploaded image is licensed to JC Hairdressing only for private consultation and appointment preparation. Uploading does not give permission for public portfolio, social-media, advertising, face-recognition or AI-training use. Publication requires separate permission.

Payments

Unless a future checkout feature states otherwise, payment is made directly to JC Hairdressing using the agreed method. Salon Desk payment and expense records are a practical cash-management aid and export source, not formal bookkeeping, financial advice or tax software.

Fair use and liability

Do not misuse the app, attempt unauthorised access, upload malicious or unlawful content, impersonate another person, or reserve times without a genuine intention to attend. We may secure, suspend or restrict access where reasonably necessary.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under the Consumer Protection Act or other applicable law, or liability for gross negligence or intentional misconduct. To the extent permitted by law, JC Hairdressing is not responsible for indirect loss caused by circumstances outside its reasonable control, including third-party service outages, provided reasonable care was taken.

Electronic communications

You consent to receiving operational messages needed for sign-in, booking, reminders, cancellations and replies. Promotional communications require a separate permission and must provide an opt-out.

Changes and governing law

South African law applies. We may update these terms when the service changes. Material changes will be dated and, where appropriate, brought to existing account holders’ attention before taking effect.

Contact

Questions may be sent to info@jchairdressing.com, by phone at +27 61 520 6526, or to 7 Dolomiet Place, Jukskei Park, Randburg, 2188.